Below you will find our refund, shipping, and privacy policies. If you have any questions, concerns, or comments, we'd love to hear from you. Please send your message to email@example.com to reach us via email. We'll get back to you within one (1) business day. To contact us via phone, please call us at (877) 472-9113. Our business hours are:
Monday - Thursday: 9am - 5pm
Friday: 8am - 12pm
REFUND & SHIPPING POLICY
Returns, Exchanges, Credits and Refunds
Customers may engage our service desk at firstname.lastname@example.org or call us at (877) 473-9113 to initiate a return. We only accept returns if they are initiated within the first 10 business days (Monday to Friday) of your purchase. To be eligible for a return, your item must be in the same condition that you received it and in the original packaging. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. It is our policy to offer an exchange of items (of equal or less value) or store credit for returned items, though we will honor first-time refund requests.
In all cases – exchanges, credits or returns – we reserve the right to refuse compensation if our inspection shows the product had been damaged through no fault of our own or our original shipper. Approved requests will be processed within 10 business days, and any applicable refunds will automatically be applied to your credit card or original method of payment,.
Late or missing refunds (if applicable)
If you haven’t received a refund after 2 business weeks from our receipt of your return, first check your bank account again, please. Many credit cards and banks have long refund processing terms. If you’ve done this and still have not received your refund yet, please contact us at email@example.com or (877) 473-9113.
Promotional Sale items (if applicable)
Notwithstanding the above, we do not provide refunds for sale items. Only regular priced items may be refunded.
Notwithstanding the above, if the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
We are not responsible for returns that are damaged or lost in transit on the way back to us. We recommend that you insure your returns and ship your items using a method that provides you with a tracking number. You will be responsible for paying for your own shipping costs for returning your item. If an exchange is made and approved, Nature’s Decorations will pay for the replacement shipping cost but we will not cover the return shipping cost.
To return your product, you should mail your product to: Nature’s Decorations, 26 Commerce Rd Ste P, Fairfield, NJ 07004, United States
- Wrap each specimen individually using materials such as newspaper or bubble wrap.
- Use crushed paper to completely surround in box that includes bottom, 4 sides and top. When in doubt – overstuff!
- If there is any damage to original box – do not reuse!
Depending on where you live, the time it may take for your exchanged product to reach you may vary. Our average shipping time is 2-7 business days and 2-10 business days during the holidays.
PERSONAL INFORMATION WE COLLECT
When you visit our Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number). We refer to this information as “Order Information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you
- Screen our orders for potential risk or fraud
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also use your Device Information to personalize our communications back to you based on your interests and buying preferences.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
We will never sell your Personal Information.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at firstname.lastname@example.org.
Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at email@example.com or by mail using the details provided below:
[Re: Privacy Compliance Officer]
26 Commerce Rd Ste P, Fairfield, NJ 07004